We constantly strive to meet the needs of our clients and provide as much  availability as we can. We understand that our clients lead busy lifestyles which  can change, sometimes with little notice. So, in order to fulfil everyone’s needs,  we have some reasonable terms which clients agree to adhere to when booking  with PoshLook. 

Cancellations / Appointment Changes 

We ask for cancellations or changes to appointments to be made at least 24  hours in advance. Failure to adhere to this may result in the appointment  requiring full payment. This to be at the discretion of PoshLook Ltd. 

We will take into account exceptional circumstances, however this to be at the  discretion of PoshLook Ltd. 

No-Shows 

A “no-show” is where a client does not turn up for a pre-booked appointment  and does not contact the salon to cancel in advance. In the event of a no-show  we will contact the client to arrange payment for the loss of income incurred as  the appointment could have been booked by another client. 

Clients with previous no-shows will usually be required to make full pre-payment  for future appointments. This to be at the discretion of PoshLook Ltd. Failure to  pay the costs of missed appointment(s) or regular missed appointments may  result in future bookings being declined/cancelled. This to be at the discretion of  PoshLook Ltd. 

Deposits and Pre-Payments

We request a deposit of 10% of the appointment value to secure a booking. We  do not keep any card/address details as these are input directly into our booking  system. 

A deposit is refundable in the event a client cancels/changes their appointment  giving at least 48 hours’ notice. We will accept pre-payments for some bookings  if you wish. Pre-payments are also refundable in the event the booking is  cancelled/changed with at least 48 hours’ notice. 

Deposits or pre-payments for bookings which are either cancelled with less than  24 hours’ notice or where the client does not show for their appointment are  non-refundable in any circumstance.  

We will not refund any deposit or pre-payment in the event a client has booked at  the incorrect/wrong venue and therefore cannot attend their appointment. 

Late Arrivals 

We will always try to accommodate our clients as best we can and we  understand that sometimes things can happen in the day that can make clients  run late. However, due to our busy diary and to minimise the impact on other  clients, we may not be able to fulfil an appointment if a client is 5 minutes or  more late. We ask that clients use reasonable endeavour to let us know as soon  possible if they are running late as we may be able to delay the appointment.  This is subject to availability and cannot be guaranteed. 

If a client arrives late to a multiple treatment booking, the treatment time may be  cut down but full payment will still be required. This is due to the time that has  been allocated for that appointment as another client could have been offered  that availability. This will also affect any deposit that has been paid as these are  non-refundable. 

Skin/Patch Tests

Some of the treatments we offer require a skin/patch test a minimum of 24 hours  in advance of an appointment. These are required on all treatments which  involve tinting and lash extensions. All treatments which require a skin/patch  test are advertised as such. Failure to attend a skin/patch test will require  treatments to be either rescheduled or cancelled. This is for insurance purposes  and client safety. In the event of not being able to have a patch test we can  provide the treatment if you have signed our waver.  

If a client has not had a treatment which requires a patch test for 6 months or  more, we will require them to come for a new skin/patch test. Where a client fails  to attend a patch test for an appointment where a deposit has been paid, the  deposit will be non-refundable. A new deposit may be required to book another  appointment. 

Gift Vouchers 

Gift vouchers are valid for 12 months from date of purchase. PoshLook Ltd. are  not responsible for lost, stolen or expired vouchers. 

Gift vouchers are non-refundable, non-transferrable and cannot be exchanged  for cash. 

Gift vouchers are not valid with any offer/discount at PoshLook. 

Appointments must only be booked directly with PoshLook and not through any  third party. 

Children 

We do not allow Children in our salon, because we want our clients look forward  to their appointments with us in an environment away from the stresses of  general life. We are also a fully licensed premises and we also offer a range of 

relaxing treatments. For these reasons we do politely ask that you consider  leaving Children at home. 

Right to refuse service 

Our salon staff has the right to refuse service to anyone behaving improperly,  intoxicated or if their state of health may influence the effects of the service. 

If the client hasn’t booked the correct treatment for what they require, we might  refuse partial or complete services or may incur additional charges. 

Refunds 

If you are not happy with the service you have received, please make us aware of  it before you pay. We will do our best to resolve the situation. No cash refunds  will be given after you have left the salon. 

PoshLook Ltd reserve the right to amend, change, revoke or refuse any of the  above terms without any notice.